We estimate that for every person who sends a request there are 10 other web-surfers coming to our website that do not.
In order to better serve both your hotel and these consumers we have created HTC Voice Systems. By Using the HTC Voice Systems you will be able to
login to your account and see exactly the phone calls per day from your website and where those clicks originated from.
Enhance service levels - Listen to recorded sales calls on behalf of your advertisers and suggest ways to improve performance.
- Use recordings to coach individual sales people on phone skills
- Play both good and poor recordings for your front desk or reservation staff
- Customers can be prompted to "stay on the line" after each call and rate the quality of the call... poor ratings can automatically alert you with a call tracking number so you can discuss with your hotel staff .
Market smarter - Gain critical intelligence about the prospects who call in response to your marketing and sales efforts online, and leverage that knowledge to better focus marketing strategies and media buys. Validate marketing expenditures and show ROI by tracking initiatives to leads and sales Make fact-based marketing decisions based on cost efficiencies.
Improve marketing efficiency - HTC Voice Systems reports allow you to accurately quantify marketing efforts, make smarter marketing decisions and negotiate more profitable deals with advertising vendors based on actual performance. Reallocate ad dollars to programs that generate top results, and use the reports to know which programs can be cut without impacting sales Increase response to your marketing efforts by using easy-to-remember numbers Get more mileage out of every media buy by downloading the name and address of callers responding to your advertising for use in future targeted direct mail campaigns.
Prove and document your performance - Gain immediate access to historical marketing campaign data in order to change strategies and budgets as needed, and to demonstrate marketing success to others in your organization. Real-time, full color reports can be delivered on-demand by email or fax. Format reports in spreadsheets, email, fax or print for inclusion in PowerPoint presentations and budget meetings.
Generate more leads - Capture data on each and every call that comes into your office (even if the line is busy, there is no answer, or if the callers have call blocking or unlisted numbers). Receive real-time data on calls and track every lead - even those that might have otherwise been lost automatically feed customer data into your CRM or lead management system: track every prospect from marketing source to closed sale.
Refresh and recycle leads - Input captured data on prospects that have not yet made a purchasing decision and reach out to them time and time again. HTC Voice Systems self scheduling Lead Extender automates the follow-up process and delivers significantly more sell-through.
Measure calls to sales ratio - HTC Voice Systems call wrap-up technology allows you to see exactly which calls culminated in a sale, in real dollars and cents.
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